What This Covers
How to write a support ticket that gets resolved quickly.
What to Include in Every Ticket
- What you were trying to do — "I was trying to receive PO 12345" is much better than "Receiving is broken."
- What happened — Describe the actual result. Include the exact error message if there is one.
- What you expected — "I expected the receipt to validate and add the items to stock."
- Screenshots — A screenshot of the error is worth 1,000 words. Include the full screen so we can see the context (URL bar, navigation, etc.).
- Reference numbers — Include the SO, PO, invoice, delivery order, or receipt number. These let us find the exact record immediately.
Tips for Faster Resolution
- One issue per ticket — If you have 3 problems, submit 3 tickets. This lets us track and resolve each one independently.
- Include "when" — When did this start happening? Was it working before? Did anything change?
- Try the basics first:
- Refresh the page (Ctrl+Shift+R for hard refresh)
- Try a different browser
- Clear your browser cache
- Priority levels: If the issue is blocking sales or compliance, say so — we prioritize accordingly.
Where to Submit
Email your ticket to your support address or use the Help Desk portal at the top of your Odoo instance. We respond within one business day, with critical issues addressed same-day.